FAQs

Frequently Asked Questions of banner pens

1. What’s the price for banner pen? Do you have price list for all the pen models?

Check price here.

2.What is DHL express frieght?

Prices already include DHL express to your door. No set up charge. All cost is included. No hidden fees.

3. What’s your delivery time?

Normal orders are 4 weeks to your door after received your payment. 15-days Urgent Orders are 15 days to your door after received your payment. But there will be no logos on clip of barrel for 15-days Urgent Orders. And you need our confirmation for urgent orders.

4. Can you send us a sample/some samples?

Please check our sample policy.

5. Do you have any reference clients?

Yes. See some examples of our clients.

6. What is artwork format you accept? Can you design artwork according to our requirements/pictures? And how to send artworks to you?

For example of HSBANNER-9

  • Max Print size: 168*68mm (that’s the visible size on finished products, your artwork shall be 5-10mm larger for backgroud bleeding)
  • Artwork Format: .ai or PDF; Or any kind of high quality image, such as jpg,gif
  • Extra silk printed logo on clip: 30*5mm; on barrel: 100*50mm

We offer artwork design service.  Artwork design cost of 4 color offset print on paper banner: USD50.  One time change is included in artwork design cost. If you want to change second time, another USD50.

Find more information from Scroll pen artwork designing instructions

We will give you an ftp account to upload artwork. You can use ftp client such as Filezilla. And make a new folder with our PI number.

7. What else shall I confirm after ordered?

See  Confirmations before production

8. Do you have Distributor/Reseller/Agent at our country? And how can be your Distributor/Reseller/Agenct? Can we be your exclusive distributor?

See at: Scroll Pen Reseller Price.

The word is flat, we don’t think it is necessary for exclusive distributor/agent. And we already  have clients on every continent and most of the active economic area.

This article has 2 comments

  1. TitanRen 05/27/2011, 10:45 pm:

    Hi, I got the question about the banner in the pen . who design it . do I need design by myself . do you charge extra fee for the banner

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